For appointments or home visits, please ring 01634 360486 or 01634 377817.

Urgent cases are seen on the day.

If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don't need an appointment within two working days, you also have the option to book up to 2 weeks in advance if this is more convenient for you. You can normally expect to see a nurse within one week.

Tell us if you require a nurse chaperone or someone else to accompany you during an examination, or if you need a private room to discuss any matters. You can speak to the doctor on the telephone if you need urgent advice, or he or she will ring you at an agreed time on the telephone number you have given.

Extended Hours

For patients who have difficulty accessing the surgery during core opening hours (8am—6.30pm), we do offer extended opening for pre-booked appointments only on Wednesday/Thursday evenings between 6.30pm—8pm. Appointments can be booked in the usual manner by contacting the surgery during normal hours. The surgery will appear closed during these times but an intercom system will operate to release the door for you upon arrival.  The out of hours service will still operate during this time as it will not be possible to access emergency services nor will there be any nursing services or collection of prescriptions also during the extended hours.

Home visits

We ask our patients to come to the practice if at all possible. At the surgery, you can be examined in an environment that is better equipped and therefore safer for you. Also, our doctors can see up to four patients in the surgery in the time it takes to do one home visit. However, we can visit you at home if your condition means you cannot come in. Please ring between 08.30 am and 11 am if you need to arrange a visit.

Emergencies and Urgent Visits

Call 01634 360486 or 01634 377817 anytime. If the surgery is closed, a pre-recorded message will direct you to Medway on Call Care Service (MedOCC), telephone number 01634 891855 who provide emergency GP services to our patients in the evenings and at weekends.

Please remember, you can help us, by:

• Being on time for your appointment
• Letting us know if you need to cancel

Doctors

• Weekdays - 9.00am to 12am and 3pm to 5:30pm
• Saturdays - Closed

Nurses

• Mornings - 8.30am to 11.30am
• Afternoons - 4.00pm to 6.00pm

Reception

• To book, call 01634 360486/377817 during these times
• Weekdays 8.30am to 6.00pm