If a GP or another member of our health care team believes you need hospital treatment or specialist care elsewhere, they will refer you on through the Choose & Book System where possible. Once a referral is sent eletronically via this system, paperwork is generated and sent out to you with a unique reference number, password and various hospital choices.  This will enable you to call the Choose & Book Appointments line to state your hospital preference and book your appointment.

The Choose & Book Appointments Line can be very busy at times and it would seem that calling them in the afternoon is best.

 

Other local NHS services

Your local pharmacist

Your local pharmacist should be able to give you free health advice at any time – you don’t need an appointment. Many pharmacies operate extended hours on a rota basis. Call NHS Direct for details.

Maidstone NHS Walk-in Centre

You can also see an experienced nurse for treatment of minor injuries and illnesses, seven days a week, 7am until 10pm at Maidstone Hospital NHS Walk-in Centre, Hermitage Lane, Maidstone, Kent ME16 9QQ. You do not need an appointment.

NHS Direct

NHS Direct offers free expert health information and advice 24-hours a day on 0845 4647 or at their website, www.nhsdirect.nhs.uk which also offers an enquiry service. For deaf people and those heard of hearing, a telephone service is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service.

Accident and emergency/999

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.

Your local Primary Care Trust (PCT)

The area served by Thames Avenue Surgery is in the district covered by NHS Medway who are responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at Your PCT Guide to Primary Care Services at www.medwaypct.nhs.uk or get the information you need at www.kentandmedway.nhs.uk.

The PCT also produces Your Guide to Local Health Services.

NHS Medway
7-8 Ambley Green
Gillingham Business Park
Gillingham
Kent ME8 0NJ
Tel: (01634) 382777